Self-Service IT Support

Before you open a ticket, try the two fixes below — they resolve most issues in under two minutes. If you’re still stuck, run a quick diagnostic or send us a ticket using the form on this page. For urgent issues, call (888) 735-7701.

Try these first

These two fixes resolve the majority of everyday IT issues. Give them a minute before filing a ticket.

1

Close and reopen the app

If a specific program or browser tab is acting up, fully close it and open it again.

Save anything important first.
Close every window of the app, not just the active one.
For browsers: close all tabs, then reopen and try again.

2

Restart your computer

A full restart clears memory, applies pending updates, and fixes a surprising number of hard-to-explain problems.

Save your work and close your apps.
Choose Restart — not just Shut Down – so Windows fully reloads.
Wait for sign-in, then try the thing that was broken.

Still not working?

Run a quick check to see whether the services you rely on are reachable from your browser and reporting any known issues.

Think something’s down?

Run a quick check against common services (Google, Microsoft, Cloudflare, Zoom, RingCentral, Paubox, Network Solutions) to see which are reachable and reporting any known issues. Not every organization uses every service — only the ones relevant to you will matter.

Send us a support ticket

Tell us who you are, what company you’re with, and what’s going on. A tech will follow up during business hours.

(888) 735-7701

We monitor support requests during business hours (Monday–Friday, 8:30 AM – 5:30 PM Pacific). After-hours and emergency support is available by phone for managed clients.

Support Email: support@itprosource.com

Sacramento / Central Valley: (916) 415-7701

Bay Area: (925) 455-7701